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Terms and Conditions

Ordering
There is no minimum order requirement. You can order by phone, email or at our website with our secure on-line order processing system. If you order by phone and email, please add all specifications required, including item name, volume, quantity, price, shipping address, telephone number and email address.
 
Telephone orders: (852) 3565 6164 / (852) 5622 8287 (Whatsapp Only)
Email Orders: info@ameaura.com
 
 
Payments
Hong Kong customers can make payment directly through our website’s shopping cart. International customers or customers who order by phone or e-mail will be contacted by our representatives for payment and shipping arrangements.
 
We accept Paypal & credit card (Visa / MasterCard) payment.  Hong Kong customers can settle payment via Bank Transfer.
During on-line transaction, if there are any abnormalities or problems, please do not attempt to repeat payment. Please contact Paypal or your credit card customer service for payment status and necessary arrangements.
 

Shipping
All orders will be processed within 1 to 3 working days after receipt of payment proof/advice. An email will be sent to customers as notification of dispatch of order.

We ship to Hong Kong customers via couriers in Hong Kong. 

Shipping fee for delivery to Hong Kong industrial / commercial addresses  is HK$30 (Locations outside these areas will be subject to an service charge. In case there is a service charge, our representatives will contact individual customer accordingly.)

There will be free shipping for orders valued $800/above(Free shipping is applicable to Hong Kong industrial / commercial locations only. Locations outside these areas will be subject to an service charge. In case there is a service charge, our representatives will contact individual customer accordingly).

For international customers, Speedpost is our default courier.  For international customer who wish to use specific couriers, please specify preference of courier in the “Additional Information” on the “Shipping & Payment” page during payment. Our customer service officer will contact individual customers accordingly. Customers are responsible for all customs clearance procedures and charges, including but not limited to customs fees, VAT, import duties, sales tax, etc.
     
 
Missing / Wrong / Damaged Items
We take great care in packing orders. Any discrepancies must be reported within 5 working days after receiving the order. Our customer service officer will contact related customers as soon as possible.